Terms of Service
The terms for using Yebofy, buying connectivity and managing a reseller account. Read these together with the service offer you accept before paying.
Updated
Who we are
Yebofy is a connectivity product of Tando Business Solutions (Pty) Ltd, operated through our Digital Connectivity division, TandoHost. We work with Sea Fire Technologies as our network partner.
Our company registration number is 2018/092837/07 and our VAT number is 4870291831. Our physical address is 123 Long Street, Cape Town, 8001, South Africa. In these terms, “Yebofy”, “we”, “us” and “our” refer to Tando Business Solutions (Pty) Ltd trading as Yebofy.
These terms apply to visitors, customers, venue operators and approved resellers. South African law applies. Nothing in these terms removes rights you have under applicable consumer or privacy law.
Definitions
- Voucher: prepaid access for the hotspot, package, duration and device rules shown when you buy.
- Monthly service: a recurring home Wi-Fi or fibre service with its own accepted price, billing cycle and connection terms.
- Accepted offer: the service details and terms you review and accept for your order, including charges, equipment, installation, cancellation and refund rules.
- Reseller wallet: an approved shop’s selling credit for voucher sales. It is separate from a customer’s monthly service and personal account.
- Private receipt or support link: a link that grants access to a particular guest order or conversation. Keep it private.
Coverage & service availability
Check availability for your address or venue before buying. A voucher works at its selected participating hotspot. Monthly Wi-Fi and fibre depend on the connection options and infrastructure available at your premises.
An address search or coverage enquiry does not place an order, reserve an installation appointment or confirm that a service is active. The order journey explains the next step and any further availability checks.
Installation dates and speeds depend on the accepted offer and actual service conditions. An estimate is not a confirmed appointment. Payment and physical activation are separate steps.
If an availability result is wrong or the service cannot be supplied, contact support with your order reference. We will review the order and the remedy available under your accepted offer and applicable law.
Your account
You must be at least 18 to enter into a service agreement, or act through an authorised adult. Provide accurate details and use the verification steps shown in the app. Monthly services and reseller operations require a verified account.
You can buy an eligible guest voucher with your name and phone number without creating an account. If voucher-code SMS is available and selected at checkout, only the issued voucher code is sent. No purchase email is sent. Keep the private receipt link so you can check payment, reveal the code when ready and recover the order.
Keep your password and private links secure. Shop staff must use their own accounts. Do not share credentials or give another person access to someone else’s order, wallet or support conversation.
Prepaid Wi-Fi vouchers
Before paying, check the selected hotspot, package, price and access rules. A voucher is issued after payment has been verified and the network has successfully provisioned access. Returning from a payment page does not by itself confirm payment or delivery.
Your receipt shows the order and code status. Signed-in buyers can also follow their vouchers in their account. Guest buyers use their private receipt or recover access with the purchase email and order reference.
Use the connection guidance for that venue. A voucher is not a promise of access at every Yebofy hotspot. Its device allowance and usage rules depend on the package you bought.
Do not publish your code or private receipt. Giving someone a code may let them use the available access. Keep your order reference if you need support.
Monthly Wi-Fi & fibre
The order journey shows the recurring price, any once-off setup charge and the full amount due. Review the equipment, installation scope, billing and cancellation terms before accepting the offer.
Your account shows payment, installation and service status separately. Your service period starts at verified activation where this is specified in the accepted offer. Paying an invoice does not confirm that a line has been installed or activated.
Billing dates, notice periods, installation estimates and any fair-use limits come from the service terms accepted for your order. They are not the same for every package.
You can request a cancellation, fault review, move or plan change through your service journey or support. A request does not mean that physical network work has already been completed. The app records the status and any proposed cost or effective date for you to review.
Reseller wallet & funding
The Yebofy wallet is selling credit for approved resellers. It is not a general customer wallet for paying monthly plans or buying hardware. Approval, an assigned shop and a participating hotspot are required before selling.
Available credit excludes money reserved for pending sales. Funding uses the options offered for the shop. An EFT upload or pending online payment does not add spendable credit until the funds have been verified.
Cash and shop-terminal payments stay with the shop. Verified customer payments collected online can become a separate wallet credit. Voucher costs are recorded separately in the ledger.
Wallet credit does not imply an automatic bank payout, a withdrawal facility or a weekly settlement schedule. Contact the team about account closure, a funding error or any separately agreed settlement arrangement.
Payments, fees & receipts
Use the payment methods offered for the specific order or funding request. Their availability depends on the configured provider. Check the displayed amount, currency and any disclosed fees before confirming payment.
Card details are entered on the hosted payment provider’s page. Yebofy records the payment reference, amount and status needed to reconcile your order. Do not send card numbers, CVVs or banking passwords to support or the assistant.
An invoice, browser return or proof-of-payment upload is not confirmation that funds have cleared. Follow the payment status in your order. If the result is uncertain, recover the existing order before starting another purchase.
Receipts and invoices are available through the relevant order, private receipt or account. Contact support if you cannot find a payment or believe you were charged twice.
Returns, refunds & cancellations
Refund and cancellation rules depend on the accepted service offer, the payment and fulfilment status, and applicable law. Check the terms shown before accepting your order. A used or activated voucher may already have consumed network access; this is considered when reviewing a refund request.
For a monthly service, the accepted notice period and billing policy determine the cancellation date. Your account records the request and effective date. Equipment return obligations are handled under the equipment terms for that service.
To ask for a refund or report a service that cannot be supplied, send a support request with your order reference and a description of the problem. Do not include payment credentials.
A refund decision and a completed payment-provider refund are separate steps. Approved refunds need verified processing through the relevant provider. The team will confirm the outcome and any expected processing time; a support request alone does not transfer money.
Nothing in this section limits a remedy you are entitled to under applicable law.
Voucher validity & usage
Follow the validity, duration, device allowance and usage rules disclosed for your chosen package. The voucher page shows the latest available lifecycle and remaining-access information.
An expired private receipt link is different from an exhausted or expired voucher. Recovering a receipt restores access to the order; it does not create more network time or change the package you bought.
Monthly service periods and renewals follow the dates and terms recorded for that service. Do not assume that a different package’s data, time or rollover rules apply.
Equipment, installation & returns
The accepted offer identifies the included equipment, who owns it, the installation scope and any charges. An installation fee does not by itself mean that a router or other device becomes your property.
Use equipment as instructed and report a fault promptly. Do not modify, sell or give away equipment that belongs to Yebofy or its network partner. Contact the team before moving it to another premises.
Warranty, damage, replacement and collection arrangements follow your equipment and service terms and applicable law. No universal replacement price, warranty period or return deadline is implied by these general terms.
When a service ends, the team will confirm any return or collection requirements for the equipment supplied under that offer.
Venue hotspots & reseller shops
Venue installations, reseller approval and commercial arrangements are confirmed with the team. A website enquiry does not establish a reseller agreement, promise earnings or include a free router.
Approved shop owners and authorised cashiers have different access. Owners manage shop staff and funding; cashiers sell within the access assigned to their own account. Neither role grants platform-staff access.
Prices, reseller costs and available voucher stock are shown in the counter. Adding wallet funds does not replenish stock. Review the displayed sale price and cost before confirming a transaction.
Any separate venue fee, commission, equipment arrangement or bank settlement must be agreed expressly. These general terms do not promise a fixed per-voucher fee or payout schedule.
Fair & acceptable use
Do not use Yebofy for illegal activity, fraud, phishing, spam, unauthorised access or disruption of other users and systems. Do not resell network access without an approved arrangement.
Fair-use limits, device allowances and traffic-management rules depend on the specific package and network. Review the terms for your offer; “uncapped” does not remove disclosed fair-use or acceptable-use obligations.
We may investigate abuse and restrict or suspend access where necessary to protect the service or comply with law. Contact support if you believe a restriction is incorrect.
Service levels & support
Use Yebofy Support for connection, payment and account problems. You can send a guest request without an account, or follow account requests in your dashboard. Replies and progress are available in the app.
Keep your support reference or private request link. Provide the order reference, the issue and any relevant error details. Do not send passwords, voucher codes or full payment credentials.
Response times, restoration commitments and any service credits are governed by a separately agreed service level where one applies. A support request does not guarantee a fixed response or repair time.
The AI assistant provides guidance and links. It cannot change an order, cancel a service, take payment or issue a refund. Contact the support team for decisions and account actions.
Liability & statutory rights
Network access can be affected by maintenance, power, equipment, infrastructure and conditions outside the premises. Report service problems so the team can investigate and apply the remedies available under your accepted offer and applicable law.
Nothing in these terms excludes liability or limits consumer rights where the law does not allow this. Any separately agreed service-level or liability term must be read together with those statutory rights.
Privacy & personal information
Our Privacy Policy explains the information used for accounts, orders, network access, reseller sales and support. It also explains optional AI help, service providers and how to exercise your POPIA rights.
Complaints & disputes
Please contact us about a complaint and keep the reference and response history. Explain the outcome you are asking for so the team can investigate.
You can also contact the relevant authority:
- ICASA for a complaint within its communications-service jurisdiction.
- The National Consumer Commission for consumer-protection complaints.
- The Information Regulator for personal-information or access-to-information complaints.
Changes to these terms
The update date identifies the current general terms. We may revise them as services and legal requirements change.
Changes that affect an existing service are communicated with the notice required by the applicable agreement and law. Your order retains the specific offer you accepted; publishing a new page does not rewrite that order’s price or service record.
Contact us
For an order, service, payment or complaint, open Yebofy Support. For another enquiry, contact the team.
- hello@yebofy.co.za
- +27 63 788 6883
- Address
- Tando Business Solutions (Pty) Ltd, trading as Yebofy
123 Long Street, Cape Town, 8001, South Africa
Need help with your service?Contact support
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